December 6th 2022
As part of our strategy to lead the digital transformation, and in support of our goal to provide best in class customer experience we are pleased and excited to let you know that we are launching a new ERP system at the beginning of 2023.
Having thoroughly planned this project we want to inform you in advance that our warehouses will be closed between January 1st and 8th as we transition to the new platform. This will impact our ability to process and ship ink and parts orders during this time.
Therefore, to avoid any disruption to your business, we recommend that you plan ahead for supplies and any known parts needs by placing all needed orders before December 27th to ensure adequate time to pick and ship your order before we begin our cutover to the new ERP system.
We will have limited ability to ship urgent parts, but likely with some delays. Remote and onsite support will be unaffected. As always for any urgent needs, please contact us directly at 888-456-7648 for immediate assistance.
We appreciate your support during our transition and look forward to delivering improved customer experience in the coming year.
COO Kornit Digital Americas
Need Kornit DTG Printing. Talk to Northwest Custom Apparel
Kornit Digital North America Announces Spare Parts Price Increase
December 6 2022
As all businesses and industries are aware pricing for, and availability of, raw materials, sub components and transportation have increased significantly. These challenges on supply and pricing are highly evident in the textile markets globally.
As a result of such general price increases, and after careful consideration, Kornit Digital has decided to raise our pricing on select spare parts that are most impacted by these challenges. We assure you that we are working to absorb as much of these cost increases as we can, but at this point, we must implement the following increases effective January 1st, 2023.
The price increase will only affect a select group of Spare Parts, expecting minimal impact.
The price increase DOES NOT APPLY to the following groups: Printheads, Uptime Kits, PM Kits, Pallets, Computer, & Upgrades. If you have a Service Contract, all parts failures are covered for free; however, if you are purchasing parts for stock, the price increase will apply.
Effective January 1st 2023
30% Price Increase
Questions or Concerns on the Kornit Price increase please contact
Udi or Don Whaley
We have Storm Hexa Print Heads Available
The Kornit Storm Hexa is no longer being supported in 2023. Northwest Custom Apparel has spare parts for the Kornit Storm Hexa. If you need print heads for your Hexa, we have them in stock. Please call Erik Mickelson at Northwest Custom Apparel 1-800-851-3671
New computer and we can't install the Kornit HASP key
We recently purchased an Alienware computer for our graphic designer to run Corel Draw, Photoshop, and Kornit's Quick P Designer. It is running Windows 10 and 32 gigs of Ram with a speedy processor. Installation of Corel Draw and the Adobe Suite worked perfectly, but we are having ongoing issues attempting to install Kornit's Quick P Designer. We use the Kornit Quick P Designer to Rip the art files to the Kornit KSF format that our Kornit Storm Hexa Printer can use to print t-shirts.
Kornit HASP Key
The Quick P Designer uses a Sentinel Hasp Key (dongle) plugged into the computer's USB port to protect Kornit by having customers use it on multiple computers. Once again, this is another annoying security precaution by Kornit since they don't trust their customers that purchased the software.
Hasp Key Errors
While attempting to install the Quick P Software on the new computer, numerous error screens pop up. The crazy thing is we can install the software on different computers in our factory. Our current art computer is running the Quick P Designer with no issues, but this new computer is causing software installation problems.
Sentinel HASP Run-time installation
The first error I received while trying to install the Kornit Quick P designer.
Error when starting the network service with parameters 1157.577.1
This is an internal error. For assistance, contact your administrator or the software manufacturer. Status Code: 48 5 733 577
Sentinel HASP Port 1947 Needs to be Opened
The Sentinel HASP Run-time Environment uses port 1947 to communicate with local and remote components. If you use a firewall, ensure it does not block this port.
HASP HL Protection System
Erik Mickelson ,the Operations Manager since 1996 is a 2nd generation embroider. Erik started fulltime in his family's company after is graduation from Washington State University in 1996.