The day has finally come, and your all-star Kornit operator walks into your office and gives you his two-week notice. You are speechless as your stomach turns and your forehead sweats; what will you do now? I know this feeling since it has happened to me just in the past and just recently. Here are some suggestions on what to do when your operator quits.
All the Kornit Information is in the Operators Head
Kornit printers are glitchy, and trying to write a complete manual on all the little problems would turn into a 500-page novel. There is no way to cover every Kornit operating hiccup. The scary thing is all this knowledge is stuck in the operator's head and not documented anywhere. Once the all-star person leaves, you start over from scratch like a company that has never used a Kornit before.
Have the printer operator train you
Erik Mickelson ,the Operations Manager since 1996 is a 2nd generation embroider. Erik started fulltime in his family's company after is graduation from Washington State University in 1996.