Dear SanMar Customer,
Happy Holidays! SanMar’s schedule for our warehouses and customer service during the 2022 holiday season is listed below:
As always, sanmar.com is available 24/7 and orders placed online during holiday closures will ship on the next business day. Please feel free to contact our customer service team at 800.426.6399 with any questions you have.
From everyone at SanMar, our best wishes for a wonderful holiday season!
Jim Snell, we hope you are enjoying your retirement from Sanmar
December 6th 2022
As part of our strategy to lead the digital transformation, and in support of our goal to provide best in class customer experience we are pleased and excited to let you know that we are launching a new ERP system at the beginning of 2023.
Having thoroughly planned this project we want to inform you in advance that our warehouses will be closed between January 1st and 8th as we transition to the new platform. This will impact our ability to process and ship ink and parts orders during this time.
Therefore, to avoid any disruption to your business, we recommend that you plan ahead for supplies and any known parts needs by placing all needed orders before December 27th to ensure adequate time to pick and ship your order before we begin our cutover to the new ERP system.
We will have limited ability to ship urgent parts, but likely with some delays. Remote and onsite support will be unaffected. As always for any urgent needs, please contact us directly at 888-456-7648 for immediate assistance.
We appreciate your support during our transition and look forward to delivering improved customer experience in the coming year.
COO Kornit Digital Americas
Need Kornit DTG Printing. Talk to Northwest Custom Apparel
December 6, 2022
This year has been an amazing one in the decorated apparel industry for us and our ROQ family of printing businesses. While the year comes to an end after the holidays in just a few short weeks, I wanted to take a moment to thank you for allowing ROQ Screen printing equipment to have the opportunity to be your partner in print and to also let you know about a couple of upcoming changes and savings opportunities we have at ROQ before the year is through.
John Murray received word from ROQ International that there will be a price increase that takes effect on January 1, 2023. While this is not welcome news, it does present the opportunity for those who are interested in acquiring the best-automated screen and digital equipment in the industry to lock in current 2022 pricing before ringing in the new year.
A $3,000 reservation deposit locks in your current estimated pricing before it expires at midnight on New Year's Eve.
DTG Printers as an Option to ROQ Screenprinting
Inflation is hitting hard around the United States and screen print ink and machinery are on the rise, which may start having you think about an alternative to screen printing. DTG now has printers that can output 300 shirts an hour and creeping up to keep pace with an automatic carousel.
If you are think about switching to DTG or or would like to test out and see for yourself the quality prints. Head over to Northwest Custom Apparel. They have 2 Kornit Storm Hexas that produce mouth dropping prints. Check it out.
Kornit Digital North America Announces Spare Parts Price Increase
December 6 2022
As all businesses and industries are aware pricing for, and availability of, raw materials, sub components and transportation have increased significantly. These challenges on supply and pricing are highly evident in the textile markets globally.
As a result of such general price increases, and after careful consideration, Kornit Digital has decided to raise our pricing on select spare parts that are most impacted by these challenges. We assure you that we are working to absorb as much of these cost increases as we can, but at this point, we must implement the following increases effective January 1st, 2023.
The price increase will only affect a select group of Spare Parts, expecting minimal impact.
The price increase DOES NOT APPLY to the following groups: Printheads, Uptime Kits, PM Kits, Pallets, Computer, & Upgrades. If you have a Service Contract, all parts failures are covered for free; however, if you are purchasing parts for stock, the price increase will apply.
Effective January 1st 2023
30% Price Increase
Questions or Concerns on the Kornit Price increase please contact
Udi or Don Whaley
We have Storm Hexa Print Heads Available
The Kornit Storm Hexa is no longer being supported in 2023. Northwest Custom Apparel has spare parts for the Kornit Storm Hexa. If you need print heads for your Hexa, we have them in stock. Please call Erik Mickelson at Northwest Custom Apparel 1-800-851-3671
Erik Mickelson ,the Operations Manager since 1996 is a 2nd generation embroider. Erik started fulltime in his family's company after is graduation from Washington State University in 1996.